Terms and Conditions

Terms and Conditions


Cheeky Weekends is a travel agency organising weekends with a surprise (mystery) destination. Our trips are usually weekend getaways, for 2 nights / 3 days: from Friday to Sunday which are planned and executed around Australia. The destination is a surprise until a few days before your departure. The surprise 3 day getaway might occur during the week under special circumstances and only with a specific request by you.


All our weekend getaways are tailor made based on the travel preferences expressed through a mandatory survey that you will be completing when sending us your request. The survey will also contain indication of your available budget for the trip; your surprise getaway is planned and booked according to the limit of your selected budget. No additional mandatory fees will be requested. We might propose or suggest you to use other third party’s services that are not mandatory and remain at your discretion (i.e. photographer’s services, restaurants recommendations, etc.)

Our customers have the opportunity to travel to various destinations within Australia. Travel destinations will be within approximately 5 hours away from your departure city. However, in some cases travel time may be up to 6 hours away from your departure city. We are not responsible if due to traffic, flights delays, or other non-dependant of us factors leaves you arriving at your destination later than the planned arrival time. It is your responsibility to arrive at the indicated times by our transportation providers (such as boarding passes or tickets) and by our activities providers (such as tours, etc). Cheeky Weekends shall not be liable if you miss your flight, bus, train, activity or tour.  

Destinations might have or not have public transportation (according to the type of getaway you are looking for in your travel preferences), but there will be plenty of resources and activities to keep you busy for the weekend. If there is no public transportation and you’re on a Plane, bus or train getaway, we will ensure to include in your package your private transportation with a driver or other means.

We will do our very best to book activities within your selected budget, though we do not guarantee that we will be able to do so each time. All activities we book for you would be in accordance with the expressed preferences in the survey you have filled in. We also always provide a curated list of recommendations for other activities, restaurants, tours, walks, etc. in your destination, based upon your preferences.


After we receive your travel survey and payment, we will check availabilities and send you a confirmation email that we can provide the service as per your selected dates and preferences. We will then start making all the bookings and arrangements, in order to tailor make the perfect trip for you! The payment must include all the travellers participating in this trip and cannot be in separate parts for different travellers.

For payment security, all transactions are handled by a secure online payment system (XXXX) via www.cheekyweekends.com.au . We start planning and booking your trip after we have received your payment. Although we would love to chat with you on the phone, we cannot accept orders made over the phone. All payments must be made in full.  

Approximately one week before you departure, we will send you an email with some useful information about your upcoming trip: the weather forecast for your mystery destination, recommendations on what to pack, any eventual luggage restrictions, and information regarding your departure: where to go and at what time. If your trip is a self-drive roadtrip, we will communicate what is the recommended departure timing.

For example, Melbourne Tullamarine Airport, Terminal A. Friday, February 15 at 10am (flight departure at 12pm).  

A few days before you departure, we will be sending you an email with your surprise travel package. You will receive this document as a mobile friendly pdf file, so you can save it on your mobile devices. This package will contain information about your mystery destination, your accommodation, transportation, any booked activities, and a list of recommended attractions, activities, restaurants, etc. Please read carefully your whole document with the itinerary and contact us in case any of the information or indication provided is not clear.

Please contact us if you haven’t received this email the day before your departure.

In some cases, we might send you some printed materials necessary for your weekend, in that case we will use the postal address you have provided in the survey. Please make sure to indicate a correct and full postal address where you will be able to get your printed version of the package. You will be notified whether we will be sending you your package in a hard copy or only by email.  

If your trip includes flights, the day before or the day of your departure, we will email your mobile boarding passes or give you instructions about the check in procedure and the booking reference.


You have the choice of 2 types of trips:

  • Plane, Bus or Train Getaway, includes:
    • Your travel/transportation by Plane, Bus or Train.
    • Your accommodation reservation for 2 nights stay in one of the following options:
        •  Hotel
        •  Bed + Breakfast
        • Glamping
    • Activity/ies

We will do our very best to optimise the budget you have given us and book and organise an activity, tour, romantic dinner in a significant place, a hot springs experience, or any other relevant activity. We want you to have a great time during your cheeky weekend! There might be rare cases in which we are unable to book an activity due to factors non-dependant of us such as busy period of travel, unavailability, higher rates of transportation or accommodation, etc. Although this occurs rarely, we must warn you that we don’t guarantee at 100% the inclusion of activities in your package. We might notify you about it and offer to book your weekend on a different dates in order to be able to include more items in your package.

If there is leftover money in your budget after booking your travel, accommodation, activity and the Cheeky Weekends service fee of 10-15%, we will include other add-ons for your trip. Such add-ons might be a restaurant voucher, an Uber gift card, entrance tickets for a museum, etc. All the add-ons are tailor made upon your survey responses.

    • A curated list of recommendations based on your answers when filling in the survey. Please note none of these recommendations is mandatory and the cost would need to be paid by you onsite.
    • Please note that costs and expenses for late check outs, consumption of mini bar, priority boarding, seat selection on the plane, bus, train, additional luggage, etc are not included in your package and are at your own expense.


  • Self-drive Road Trip, includes:  
    • Your accommodation reservation for 2 nights stay in one of the following options:
        •  Hotel
        •  Bed + Breakfast
        • Glamping
    • Activity/ies

We will do our very best to optimise the budget you have given us and book and organise an activity, tour, romantic dinner in a significant place, a hot springs experience, or any other relevant activity. We want you to have a great time during your cheeky weekend! There might be rare cases in which we are unable to book an activity due to factors non-dependant of us such as busy period of travel, unavailability, higher rates of accommodation, etc. Although this occurs rarely, we must warn you that we don’t guarantee at 100% the inclusion of activities in your package. We might notify you about it and offer to book your weekend on a different dates in order to be able to include more items in your package.

If there is leftover money in your budget after booking your accommodation, activity and the Cheeky Weekends service fee of 10-15%, we will include other add-ons for your trip. Such add-ons might be a restaurant voucher, an Uber gift card, entrance tickets for a museum, etc. All the add-ons are tailor made upon your survey responses.

    • A step-by-step guide from your departure city to your destination, including activities or attractions on the way.
    • A curated list of recommendations based on your answers when filling in the survey. Please note none of these recommendations is mandatory and the cost would need to be paid by you onsite.
    • Being a self-drive road trip, the travel (transportation) reservation is NOT included. You must provide your own vehicle and sustain the costs of petrol.
    • You must be a licensed driver with valid insurance.
    • Please note that costs and expenses for late check outs, consumption of mini bar, etc are not included in your package and are at your own expense.

*Smoking is not permitted in any of our accommodations, and may result in fines according to the hotel policy.

Cheeky Weekends books transportation with the following airlines, although we use the low cost options (Jetstar and Tigerair) only in case there is no other way around it to book with any of the others partners (due to budget, period of traveling or availability).

  • Qantas
  • Virgin Australia
  • Regional Express
  • Free Spirit Airlines
  • Jetstar
  • Tigerair

Cheeky Weekends books accommodation with a variety of providers. Our intention is to arrange a nice boutique hotel for your stay, but subject to availability, we might sometimes also book bigger hotels that are part of the major hotel chains. All hotels provided are with proven quality of service and facilities and you will have the best comfort during your stay.

  • Food isn’t included unless specifically mentioned in the itinerary as part of the package.
  • Tour guides are not included unless specifically mentioned in the itinerary as part of a sightseeing or other type of activity (i.e. tour in Daintree rainforest)

When booking a Cheeky Weekend you don’t just get a room and a ticket, you get a whole experience for an amazing getaway, tailor made on your interests and optimised at the best for your budget available. In order to do so, Cheeky Weekends includes in your budget a fee of 10-15% for making all the arrangements, researching the best activities, and finalising a whole package in all the details so you only need to show up and enjoy the trip.

Cheeky Weekends is a perfect surprise getaway for a romantic escape, wedding proposals, baby moon, anniversary or other celebrations. Please do let us know if any of these occasions is the reason of your trip so we can better tailor make your trip and maybe include a little something on top!


As part of your trip, we might as well book a car rental for you, in case your final destination isn’t easily reachable from the nearest airport or a scooter, in order to give you a bit more freedom of your movements during your weekend. For this reason, for the Plane, bus, train package we kindly ask you to let us know in the survey if you have a valid driving or riding license for Australia and if you’re willing to be driving or riding a scooter. Please note that in case a car rental is included in your package, Cheeky Weekends will only include the rental fee. Any additional fees, such as additional driver, insurance, damage of the car/scooter, etc will be at your expense. In order to be able to pick up the car or the scooter, you’ll be also asked to provide a credit card for the guarantee, which will be then returned to you from the car rental company once the vehicle has been dropped off and without any damage.  


All our weekend trips are structured as 2 nights/3 days weekends, starting from Friday morning and ending by Sunday night. We believe that in this way you will have the necessary time to get to your destination, take full advantage of the weekend and the activities your destination offers and have some relax and down time for you too! Thus, the departure time of your flight, bus or train might be anytime during the Friday (subject to availability and prices).

If you’re unable to start your cheeky weekend within a certain time on the Friday, or you need to be back by a certain time on the Sunday, please do notify us at the relevant question in the survey and we will do our best to respect your time limitations. All the travellers taking part of this trip must travel together at the same time. It is not possible to have different departure times for different travellers part of the same trip.

Public holidays: we accept booking for weekends during Australian Public Holidays, therefore in that occasion we will be still providing the trip as a 2-nights/ 3 days formula, according to the public days off: i.e if the public holiday is on Monday, the trip will start on Saturday and end on Monday afternoon/evening. As during Public Holidays the rates for transport, accommodation, etc are usually higher, in order to offer you the same type and quality of experience, a 15% surcharge will apply on your selected budget.  

In order to offer you great experience with the perfect accommodation and transportations as well as include some amazing activities in your package, we do not accept bookings for weekends happening in less than 30 days from the day of your payment. The sooner you book your trip, the most we can add on and the greatest your travel and accommodation arrangements will be, as all components of our packages are subject to availability and rates not depending on us.  


Cheeky Weekends continuously updates the destinations list and adds new accommodation and transportation options, new interesting destinations and activities. So far we’ve been able to send our travellers to destinations in Victoria, New South Wales and Queensland. However, other states are being scouted and prepared right at the moment, make sure to sign up to our mailing list in order to receive all the updates and exciting news!

Your destination will be a surprise until your departure. However, we wouldn’t want to send you to a place where you just have been or you regularly visit. To avoid that, please indicate if there are any specific places you do not wish to visit on your trip with us (there will be a specific question about this in the survey).

Please note we are not responsible for any disappointment connected to the choice of destination. By making a request to our services you accept that the destination will be a surprise until your departure and it won’t be possible to change it afterwards, we strongly recommend to keep an open mind and enjoy the weekend!


You pay for your weekend getaway directly to Cheeky Weekends through our website www.cheekyweeeknds.com.au at the end of the survey. No additional fees will be requested by us after the payment is made. We use Stripe to process all payments and eventually issue refunds if applicable. Cheeky Weekends and Stripe guarantee that your payment and personal information are safe and protected.


A cheeky weekend with us can also be purchased as a gift to your loved ones. To do so, please select Purchase as a Gift. Once the payment is received, we will send you a virtual gift card with a code and the instructions to redeem the trip. All gift vouchers are valid for 9 months from the date of payment. Please note that to redeem the trip the person who has been gifted with the voucher will need to fill in the mandatory survey.   


Although we are sure your pets are certainly adorable, it won’t be possible to bring them with you on this trip as our providers don’t allow pets on their premises. No pets allowed.


All traveller photos and testimonials on Cheeky Weekends social media channels, including Facebook, Instagram, Pinterest, and our blog have been submitted by Cheeky Weekends travellers who provided permission for their use. Every trip is an unique and tailor made experience and it varies in budget, destination, accommodation, .period of traveling, departure point, personalised activities, all depending upon different factors and the expression of preferences in the survey. None of the weekends are guaranteed to have a specific activity included, and thus, your trip may be different from those shown on social media.


This website (Site) is operated by Cheeky Weekends, ABN 68 456 386 241 (we, our or us). It is available at www.cheekyweekends.com.au and may be available through other addresses or channels such as Facebook, Instagram, Pinterest, etc.

By accessing and/or using our Site, you agree to the general terms and conditions of use (these “Terms”). Please read these Terms carefully and cease using our Site immediately if you do not agree to them.

  1. Applicability:

(a) These Terms apply to the purchase and sale of products and services (the “Trip”) through this Site, and are in addition to any other terms and conditions provided by Cheeky Weekends, in any writing provided to you related to the purchase of a Trip, or in any documentation provided to you by any of our Suppliers and Providers (as defined herein). These terms are subject to change by Cheeky Weekends at any time without prior written notice, in our sole discretion. We recommend you to regularly check our Site to ensure you are aware of any updates that might have been made. We also recommend you to review these Terms prior to purchasing any services or product that are available through this Site.

(b) These terms are an integral part of the general Website Terms of Use that apply to the use of our Site.

(c) The services supplied by Cheeky Weekends are not meant or designed for people under 18 years old without a parent or legal guardian. If you are under 18 years old without a parent or legal guardian, you may not use our services.

  1. Products:


(a) We sell a wide range of travel-related products and services, which can be from different providers (collectively, the “Providers”). Each Provider has its own terms and conditions that will be applicable as well to your Trip, in addition to our own terms and conditions.

(b) We are operating as a Travel Agency for products and services that are not directly supplied by us (i.e, flights, trains, busses, tours, different activities, hotel accommodations, etc.) with such providers you will be entering into a separate contract with such products and services provided.

  1. Order Acceptance and Cancellation:

(a) The purchase of a Trip by Cheeky Weekends constitutes a contractual agreement between you and all persons travelling with you on the same trip (collectively referred to as “You” and “Your”) and Cheeky Weekends and represents your acceptance of the Cheeky Weekends Terms & conditions.

(b) You agree that your order is an offer to buy, under these Terms, the Trip listed in your order. All orders must be also accepted by us At our sole discretion, we may decide not to accept your order, even after we have sent you an email with your order number and details.

  1. Prices and Payment Terms:

(a) All prices, discounts, and promotions listed and advertised on this Site may change without notice. The price charged for your order will be the price in effect at the time the order has been placed and will be set out in the invoice we will send you. We will not ask you additional charges. We try to display accurate price information, however we may, accidently make inadvertent typographical errors, inaccuracies or omissions related to pricing and availability. We reserve the right to correct any omissions, errors, inaccuracies at any time or to cancel any orders arising from such occurrences.

(b) The prices displayed do not include personal expenses, additional luggage, food, drinks, tour guides, unless clearly stated in the itinerary package you will receive.

(c) We may offer promotions on the Site that may affect pricing and that are governed by other terms and conditions.

(d) Terms of payment are within our sole discretion and, unless otherwise stated, all payments must made directly through bank transfer and received by us before we book your trip. By doing the payment, you agree that you are duly authorized to use such bank account for the purchase;

  1. Shipments; Delivery; Title and Risk of Loss.

(a) Our general practice is to send documents to our customers by e-mail. We might send printed documents as well.

(b) Sending off of the package dates are estimates only.

(c) We do not hold any liability if your printed documents have been lost during shipment or haven’t been delivered on time, or have been dispatched in your “spam” box by your email provider.  

  1. Prohibited Uses.

You may not reverse engineer, disassemble, decipher, copy any scripts, layouts, design, logos, metadata, or other information accessible through our site, products and services, or attempt any of the foregoing.

Further, in using our services, you may not:

(a) Violate these Terms of Use, infringe upon our rights or the rights of others (including, without limitation, intellectually property rights, rights of privacy such as unauthorized disclosure of a person’s name, email, physical address, phone number, and rights of publicity), or violate any laws;

(b) Conduct or solicit illegal or other activity that in any way harms us or any of our providers and business partners;

(c) Post, email, message, comment on social media, or any other way, any content that (i) incites, advocates, or expresses racism, gratuitous violence pornography, obscenity, vulgarity, profanity, hatred, bigotry; (ii) is intended to threaten, defame, stalk, degrade, defraud, victimize, or intimidate an individual or group of individuals for any reason; (iii) is illegal or violates any laws, including laws related to adult activities and content, child pornography, gambling, drugs, criminal activities, or (iii) promotes an illegal or unauthorized copy of another person’s copyrighted work, such as providing pirated music or videos or computer programs, or links to such materials;

(d) Engage in commercial activities or sales, such as sweepstakes, Contests, advertising, barter, or the buying or selling of “virtual” items, without our prior written permission;

(e) Disguise the origin of any message or communication, you send to us through our services;

(f) Use an automated or manual means to copy any content or information on our services;

(g) Try to gain unauthorized access to any part of our services or any related networks or systems by hacking, password “mining”, or any other illegitimate means;

(h) Test the vulnerability of or breach the authentication measures of, our services or any related networks or systems;

(i) Modify or reroute our services;

(j) Link to our services from any unsolicited bulk or unsolicited commercial messages (“spam”);

(k) Use any techniques to enclose or display our services or any content on our services, with any other software or content of a third party;

(l) You are prohibited from using our Site, including the Content, in any way that competes with our business.  

(m) We reserve the right, to investigate and take legal action against anyone who we believe is violating these Terms and Conditions, including and without limitation, removing any materials, suspending or ceasing the registration of such violators, or suspending or terminating their right to use our services.

  1. Intellectual Property rights

Unless otherwise indicated, we own or licence all rights, title and interest (including intellectual property rights) in our Site and all of the Content. Your use of our Site and your use of and access to any Content does not grant or transfer to you any rights, title or interest in relation to our Site or the Content. You must not:

(a) copy or use, in whole or in part, any Content;

(b) reproduce, retransmit, distribute, disseminate, sell, publish, broadcast or circulate any Content from our site, our materials, our communications to you, to any third party; or

(c) breach any intellectual property rights connected with our Site or the Content, including (without limitation) modifying any of the Content, causing any of the Content to be framed or embedded in another website or platform, or creating derivative works from the Content.

You agree that you are the sole responsible for all User Content that you make available on or through our Site. You guarantee that:

(d) you are either the sole and exclusive owner of all User Content or you have all rights, licences, consents and releases that are necessary to grant to us the rights in such User Content (as contemplated by these Terms); and

We do not endorse or approve, and are not responsible for, any User Content. We may, at any time (at our sole discretion), remove any of your User Content published on our site and the correlated social media or other channels.

  1. Discontinuance

We may, at any time and without notice to you, discontinue in whole or parts of our Site. We may also exclude (at our discretion) any person from using our Site. We are not responsible for any Liability you may suffer arising from or in connection with any such discontinuance or exclusion.

  1. Dissatisfaction, Cancellation and Refunds.



(a) To cancel your trip, you must immediately contact us by email. We charge a cancellation fee plus 15% retainer of sale value.

(b) Refunds are considered on a case by case basis.  Refunds are subject to the terms and conditions of the activities, transportation and accommodation providers (“Providers”) through which your reservations are made and are independent from us. We make no guarantee or promises as to whether Providers will issue a refund. Therefore, we strongly recommend that you insure your Trip. Any refund will be credited back by a bank transfer to the same bank account used to make the initial payment.

  1. Aftersales service

(a) Cheeky Weekends is not responsible or liable if you miss your flight, bus, train, tour or activity due to incapability to show up on time. Any costs, expenses, of additional transportation, hotel accommodation or activities due to such a circumstance will be fully sustained by you.

(b) Any changes of flights, bus, train, activities or tour dates, schedules, timings, durations, etc are not acceptable and by using our services you commit to show up at the indicated times and locations in order to be able to complete the itinerary.

You can contact us by phone or email prior to your departure in case any information or indication in the materials we provided isn’t clear or is missing. Please make sure to read your trip package carefully the day before departure.

Our aftersales service is available at the following working hours: Monday to Friday 9am to 5pm at:

bookings@cheekyweekends.com.au or 1300 59 88 93

During weekends, please note there might be a delay in getting back to you.

  1. Warranties and disclaimers

To the maximum extent permitted by law, we make no representations or warranties about our Site or the Content, the materials, features and services on our services, including (without limitation) that:

  1. they are complete, accurate, reliable, up-to-date and suitable for any particular purpose;

  2. access will be uninterrupted, error-free or free from viruses; or

  3. our Site will be secure.

You are in agreement that you are the sole responsible for any use or misuse of the content and services provided.

  1. Limitation of Liability.

To the maximum extent permitted by law, neither we or any of our providers, suppliers, are responsible or liable for any loss, damage or expense, howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent (Liability) suffered by you or any third party, arising from or in connection with your use or inability to use of our Site, the Content, materials or our services and/or any inaccessibility of, interruption to or outage of our Site and/or any loss or corruption of data and/or the fact that the Content is incorrect, incomplete or out-of-date.

Cheeky Weekends is not liable for any loss, expense, injury or damage to persons or property resulting, directly or indirectly, from the acts or omissions of our travel suppliers, including but not limited to delays, over bookings, cancellation of services, cessation of operations, accidents, failures of equipment, or changes in fares, schedules, itineraries.

Cheeky Weekends, our travel provides (hotels, activities, airlines, bus, and train) issue tickets and/or electronic documents covering transportation and accommodations. Neither us nor these suppliers, shall be held liable for loss or damage to property or injury of person caused by reason of any act, omission, defect or negligence by any other accommodation agency, transportation company or party providing such services.

All parties concerned are not liable for any claim arising out of or in connection with carriage or other services performed or occurring in connection with this trip package, except as provided in the conditions of travel for the transportation company and the tickets issued in conjunction with this package. Cheeky Weekends is not responsible under any circumstances for any injury or damages you may suffer in connection with your air or ground transportation.

By agreeing to these terms, you guarantee that you are buying the Trip from the Site for your own personal or household use only, and not for resale or export.

  1. Privacy

We respect your privacy and are committed to protecting it, all personal data collected from you in connection with your purchase of products or services through the Site will be kept safe.

  1. Indemnity

To the maximum extent permitted by law, You must defend, indemnify, and hold us harmless from and against any claims, losses, liability suffered or incurred by us arising from or in connection with your use of our Site and services, any breach of these Terms of Use, or any applicable laws by you.

  1. Force Majeure

We shall not be liable or responsible nor be deemed to have defaulted or breached these Terms, for any failure or delay in our performance under these Terms when such failure or delay is caused by or results from circumstances or acts beyond our reasonable control, including (without limitation), acts of God, earthquake, flood, fire, explosion, terrorist acts, governmental actions, war, invasion or hostilities riot or other civil unrest, national emergency, epidemic lockouts, revolution, insurrection, strikes or other labor disputes (whether or not relating to our workforce), or restraints or delays affecting carriers or telecommunication breakdown or power outage.

  1. Termination

These Terms are effective until terminated by us, which we may do at any time and without notice to you.  In the event of termination, all restrictions imposed on you by these Terms and limitations of liability set out in these Terms will survive.

  1. Dispute Resolution

In the event of any dispute arising from, or in connection with, these Terms, the party claiming there is a Dispute must give written notice to the other party explaining the details of the Dispute and proposing a resolution. Within 7 days after receiving the notice, the parties must, by their senior executives or senior managers (who have the authority to reach a resolution on behalf of the party), meet at least once to attempt to resolve the Dispute or agree on the method of resolving the Dispute by other means, in good faith. If the parties do not resolve the Dispute, or (if the Dispute is not resolved) agree on an alternate method to resolve the Dispute, within 21 days after receipt of the notice, the Dispute may be referred by either party (by notice in writing to the other party) to litigation.

  1. Jurisdiction:

Your use of our Site and these Terms are governed by the laws of Australia. You agree to irrevocably and unconditionally submit to the exclusive jurisdiction of the courts operating in Australia and any courts entitled to hear appeals from those courts and waive any right to object to proceedings being brought in those courts.

  1. Assignment

You will not assign any of your rights or delegate any of your obligations under these Terms without our prior written consent. Any purported assignment or delegation in violation of this Section is null and void. No assignment or delegation relieves you of any of your obligations under these Terms. No Third-Party Beneficiaries. These Terms do not and are not intended to transmit any rights or remedies upon any person other than you.

  1. Notices

(a) To You. We may provide any notice to you under these Terms by: (i) sending a message to the email address you provide; or (ii) by posting to the Site. Notices sent by email will be effective when we send the email and notices we provide by posting will be effective upon posting. It is your responsibility to keep your email address current.

(b) To Us. To give us notice under these Terms, you must contact us as follows: by email to hello@cheekyweekends.com.au

  1. Entire Agreement

Our e-mail order confirmation, these Terms, will be deemed the final and integrated agreement between you and us on the matters contained in these Terms.


For any questions, please contact us at Cheeky Weekends, email: hello@cheekyweekends.com.au

Last update: 15 Dec 2018